FAQ

Still Have Questions?

This page provides help with the most common questions about our Clinic and our services.

With the Direct Primary Care model, patients receive a full range of primary care services, including routine care, wellness visits, preventive care, minor procedures and care coordination in exchange for a flat, recurring monthly fee that is paid directly to Medela Clinic. There is no contracting with insurance companies; thus, no insurance co-pays, deductibles or co-insurance fees. This eliminates the financial strain associated with maintaining relationships with insurance companies and dealing with insurance claims. Additionally, by avoiding such obligations to insurance companies, we are able to provide a more desirable primary care experience, significantly reduce costs and pass the cost savings to our patients.

Many conditions can be addressed via a simple conversation by phone or video conferencing. We can help to locate the nearest pharmacy and prescribe medication if appropriate for the situation. We can also offer advice if you need to seek additional medical attention.

Medela Clinic is not affiliated with a particular healthcare system in the Lee or Collier County area. Hospital care will be provided by staff physicians at the hospital. Although we will not be writing orders or directing the plan of care in the hospital, we will work with your hospital providers to facilitate the best possible care. We are committed to staying abreast of your medical care while you are in the hospital and will see you after discharge from the hospital to assist in follow-up assessment and transition of care.

 If you require a consultant for specialty medical care, we will work closely with you and the specialist.

Yes! Learn more about our healthcare business solutions here.

We understand that your needs may change, and we want to help you through whatever transitions you’re making. If you need to cancel, we would appreciate a 30 day notice. If you sign up for a quarterly, semi-annual, or annual term and decide to cancel, your remaining balance will be refunded without a hassle.

We recommend that you do carry insurance to comply with Federal Law. Medela Clinic does not replace insurance but is a medical service that more robustly addresses patients’ primary care needs. We encourage patients to carry a basic insurance plan (for example, a high deductible plan/major medical plan) to help ensure financial assistance should a catastrophic event such as hospitalization or surgery be necessary.

If  it is an emergency (life or death situation) situation, or symptoms worsening by the minute, please call 911. ​ Our providers will be available by phone/text for urgent questions after hours and weekends.  For non-urgent issues, please leave a message on our office line or email and it will be addressed at the beginning of the next business day.​

No. Privacy of your medical care is a natural benefit of this medical model. We do not routinely provide any third party with a copy of the patient’s records, unless the patient specifically requests.

Yes, you may continue to carry your current insurance plan which may certainly be beneficial if you are in need of specialty care, outside lab and/or radiology services and medications obtained elsewhere.

Yes, Medicare coverage coupled with a Direct Primary Care provider is an increasingly popular and effective approach to accessing primary care services. Patients must sign an opt-out agreement that states neither they nor their provider will directly bill Medicare for their membership fee.

Medicare beneficiaries may continue to use their Medicare and Medicare supplemental insurance for services incurred outside of Medela Clinic, including specialists’ fees, prescriptions filled outside of our facility, labs processed at an outside laboratory, diagnostic imaging services, hospital charges, etc.

You can easily sign up for our membership online, on our Scheduling Page. If you’d like to sign up in person, you can come to our office at 1234 Bonita Beach Road #208, Bonita Springs, Florida. You can talk with our office assistant Claire and she can get you signed up for the service in person.